Tell RayFix what the appliance is doing.
When a washing machine stops draining, spinning or completing a cycle, the visible symptom is usually the fastest way to start. RayFix works with the cycle behaviour, water movement, noise, error codes and model details to plan the right diagnostic route.
Common symptoms we help customers resolve.
Not spinning
Describe when it happens and whether the fault is constant or intermittent.
Not draining
Describe when it happens and whether the fault is constant or intermittent.
Water leaking
Describe when it happens and whether the fault is constant or intermittent.
Cycle stops
Describe when it happens and whether the fault is constant or intermittent.
Intermittent operation
Describe when it happens and whether the fault is constant or intermittent.
Unexpected noise
Describe when it happens and whether the fault is constant or intermittent.
What can cause this problem?
RayFix does not assume the failed part from one symptom alone. These are common areas a professional assessment may consider.
Drainage
Blocked filters, hoses or pump faults can leave water in the drum.
Door locking
A failed door lock can prevent the cycle from starting or spinning.
Water inlet
Valves, hoses or supply issues can interrupt filling.
Drive system
Belts, motors or drive components may affect drum movement.
Balance & bearings
Load imbalance or worn support parts can create noise and vibration.
Electronic controls
Sensors, wiring or control boards can interrupt cycles or trigger codes.
A clear diagnostic process, not guesswork.
We combine the symptom, appliance configuration, model information and site context before deciding what needs attention.
Fill behaviour
Whether water enters normally and at the expected stage.
Drain behaviour
Whether water remains in the drum or drains slowly.
Spin behaviour
Whether the drum turns, attempts to spin or stops under load.
Door status
Whether the door locks and releases correctly.
Noise & vibration
Grinding, knocking, scraping or excessive movement.
Error code
Any code, flashing indicator or exact stage where the cycle stops.
We start with the exact appliance configuration.
Models that look similar can use different controls and internal components. Send the model label when it is easy and safe to access.
- Front-loading washers
- Top-loading washers
- Washer-dryer combinations
- Freestanding units
- Integrated machines
- Large-capacity household washers
Make the first conversation more useful.
Remove loose items from around the machine, record the selected cycle and exact error code, and note whether water is still inside the drum. Keep the model number available if it is easy to access.
Stop when the symptom becomes unsafe.
Do not force a locked door, tilt a water-filled machine without proper preparation or repeatedly reset an appliance that trips the electrical supply.
A simple repair journey from request to handover.
Request
Send appliance, symptom, model if known and suburb.
Clarify
We confirm useful details, access and service context.
Diagnose
The appliance behaviour and relevant systems are assessed.
Approve & repair
The next step is communicated before approved work proceeds.
Test & handover
Operation is checked and the outcome is explained.
Use diagnosis to make a better decision.
A well-maintained washer may justify repair when the cabinet, drum and major systems remain in good condition. Repeated major failures, severe corrosion or unavailable parts can change the economics.
Keep the model number and fault history ready.
Exact appliance details help separate a straightforward repair from a larger condition or parts-availability decision.
Major appliance brands can be submitted for assessment.
Support depends on the exact model, appliance category, fault and parts situation. Send the full model code whenever possible.
More ways we can help.
Answers specific to this appliance category.
Why will my washing machine not drain?
Drainage problems can involve the filter, pump, hose, blockage or control sequence. Whether the machine hums, stops silently or shows a code helps the diagnosis.
Why does the washer shake during spin?
Uneven loading, installation, suspension or bearing-related issues can cause excessive movement. The severity and whether it happens with every load are useful clues.
Can RayFix help if the door will not open?
Yes. A door can stay locked because the cycle has not completed, water remains inside or the lock system has a fault. Avoid forcing the door.
What should I send before booking?
Send the brand/model, exact symptom, error code if present, whether water remains in the drum and your suburb.
Tell RayFix what your washing machine is doing.
Send the model if available, the symptom, your suburb and a photo where useful. We will use that information to guide the next step.