Start with the symptom before you start guessing at parts.
The RayFix Help Centre explains common appliance behaviour in plain language so you can collect useful information and know when it is time to request professional assistance.
Not cooling
Fridges, freezers and refrigeration losing temperature.
02Not draining
Washers or dishwashers holding water after a cycle.
03Not heating
Ovens, stoves or dryers not reaching normal heat.
04Weak airflow
Air-conditioning running with reduced cooling or airflow.
05Water leaking
Puddles, drips or water appearing during operation.
06Error code or noise
Send the exact code, sound or behaviour to RayFix.
Stop using an appliance when the symptoms suggest an electrical, heat or water hazard.
Do not dismantle appliances, bypass safety devices or continue operating equipment that is burning, smoking, sparking, leaking onto electrical components or repeatedly tripping the electrical supply.
- Disconnect power only where it is safe to do so.
- Keep water away from live electrical equipment.
- Do not repeatedly reset tripping breakers to force an appliance to run.
- Move food or stock if refrigeration temperature is becoming unsafe.
- Contact a professional when the appliance presents a safety risk.
Four details make a repair request more useful.
- Appliance type and brand.
- Model number if safely accessible.
- What changed, including error codes or noises.
- Your Gauteng suburb or service location.
General appliance questions
Can I request a same-day appliance repair?
Same-day requests can be submitted and are confirmed according to technician availability, appliance type and service location.
What should I send when I book?
Include the appliance type, brand/model if known, symptoms or error code, your suburb and the best contact number. A photo of the model plate can also help.
Do you repair appliances onsite?
Many faults can be assessed onsite. The technician can explain when parts, additional testing or workshop work may be required.
Will I understand the next step before work proceeds?
RayFix is organised around a diagnose-and-approve workflow so the repair scope and next step can be communicated clearly.
Which brands can I enquire about?
RayFix accepts enquiries for a broad range of major household appliance brands. Send the exact make and model so support can be confirmed.
Do you handle commercial enquiries?
Yes. Commercial refrigeration, cold rooms, hospitality, property portfolios and other business repair enquiries have a dedicated service path.
Which areas do you cover?
RayFix is positioned for Gauteng and surrounding areas. Send your suburb so current coverage can be confirmed.
Can I upload a photo?
Yes. A photo of the appliance, model label or visible problem can help make the enquiry more useful.