Tell RayFix what the appliance is doing.
Generator problems can appear as no-start conditions, unstable output, shutdown under load or maintenance-related faults. RayFix captures fuel type, starting behaviour, load behaviour and model information before planning the next step.
Common symptoms we help customers resolve.
Will not start
Describe when it happens and whether the fault is constant or intermittent.
Unstable output
Describe when it happens and whether the fault is constant or intermittent.
Cuts out
Describe when it happens and whether the fault is constant or intermittent.
Service required
Describe when it happens and whether the fault is constant or intermittent.
Intermittent operation
Describe when it happens and whether the fault is constant or intermittent.
Unexpected noise
Describe when it happens and whether the fault is constant or intermittent.
What can cause this problem?
RayFix does not assume the failed part from one symptom alone. These are common areas a professional assessment may consider.
Starting system
Battery, starter or control problems can prevent cranking.
Fuel delivery
Fuel quality, filters or delivery faults can stop consistent running.
Ignition
Petrol units rely on correct ignition and spark.
Charging
Battery charging faults affect electric-start systems.
Output control
Voltage regulation and electrical components influence output stability.
Maintenance
Oil, filters, plugs and general condition can cause reliability problems.
A clear diagnostic process, not guesswork.
We combine the symptom, appliance configuration, model information and site context before deciding what needs attention.
Cranking
Whether the engine turns when start is attempted.
Starting
Whether it starts and immediately stops.
Load behaviour
Whether it cuts out when equipment is connected.
Output
Stable voltage, flicker or no electrical output.
Fuel & service history
Fuel type, age, last service and storage conditions.
Warning indicators
Any fault light, alarm or shutdown message.
We start with the exact appliance configuration.
Models that look similar can use different controls and internal components. Send the model label when it is easy and safe to access.
- Portable petrol generators
- Portable diesel generators
- Residential backup units
- Selected small commercial sets
- Manual-start units
- Electric-start configurations
Make the first conversation more useful.
Send the generator make/model, fuel type, whether it cranks or starts, what happens when a load is connected and when it was last serviced.
Stop when the symptom becomes unsafe.
Operate generators only in properly ventilated outdoor locations according to manufacturer guidance. Never run a combustion generator inside a home, garage or enclosed space.
A simple repair journey from request to handover.
Request
Send appliance, symptom, model if known and suburb.
Clarify
We confirm useful details, access and service context.
Diagnose
The appliance behaviour and relevant systems are assessed.
Approve & repair
The next step is communicated before approved work proceeds.
Test & handover
Operation is checked and the outcome is explained.
Use diagnosis to make a better decision.
A durable generator may justify repair when the engine and alternator remain in good condition. Severe engine damage, major output-system failure or poor parts support can change the decision.
Keep the model number and fault history ready.
Exact appliance details help separate a straightforward repair from a larger condition or parts-availability decision.
Major appliance brands can be submitted for assessment.
Support depends on the exact model, appliance category, fault and parts situation. Send the full model code whenever possible.
More ways we can help.
Answers specific to this appliance category.
Why does my generator start and then stop?
Fuel delivery, protection systems, sensors, overload or maintenance conditions can cause shutdown. The timing and warning indicators are important clues.
Why does the generator cut out under load?
Load level, engine performance and output-control systems may be involved. List the equipment connected when the problem occurs.
What details should I send when booking?
Send make/model, fuel type, whether it cranks/starts, what happens under load and your suburb or business location.
Can I use a generator indoors while it is being tested?
No. Combustion generators produce dangerous carbon monoxide. Follow manufacturer guidance and operate only in properly ventilated outdoor locations.
Tell RayFix what your generator is doing.
Send the model if available, the symptom, your suburb and a photo where useful. We will use that information to guide the next step.