Answers that make booking an appliance repair easier.
Find practical information about booking, service areas, appliance details, onsite assessment, brands, commercial enquiries and what to send before a technician visit.
Booking
What to send and how to start a repair request.
Diagnosis
How symptoms and model details help the next step.
Coverage
Gauteng service areas and location information.
Commercial
Business, refrigeration and property enquiries.
Everything you need to know before the first call.
Can I request a same-day appliance repair?
Same-day requests can be submitted and are confirmed according to technician availability, appliance type and service location.
What should I send when I book?
Include the appliance type, brand/model if known, symptoms or error code, your suburb and the best contact number. A photo of the model plate can also help.
Do you repair appliances onsite?
Many faults can be assessed onsite. The technician can explain when parts, additional testing or workshop work may be required.
Will I understand the next step before work proceeds?
RayFix is organised around a diagnose-and-approve workflow so the repair scope and next step can be communicated clearly.
Which brands can I enquire about?
RayFix accepts enquiries for a broad range of major household appliance brands. Send the exact make and model so support can be confirmed.
Do you handle commercial enquiries?
Yes. Commercial refrigeration, cold rooms, hospitality, property portfolios and other business repair enquiries have a dedicated service path.
Which areas do you cover?
RayFix is positioned for Gauteng and surrounding areas. Send your suburb so current coverage can be confirmed.
Can I upload a photo?
Yes. A photo of the appliance, model label or visible problem can help make the enquiry more useful.